Ordering

Ordering
Thank You for Shopping with us! We believe in customer service, we want you to get the right product, and fit, that you need. Please see our how to page for fitting suggestions. You can call or e-mail us on any question you might have on a product before ordering. We check our e-mail all the time. When you decide you want to place an order we accept Visa, MasterCard and Discover. You can call in your order or use the shopping cart. Most in stock items ship within 1-3 days. You should expect to receive an item in 5-7 working days unless item is a Special Order. 
Email : equine-essentials@comcast.net

BACKORDERS
We will automatically backorder any item for a maximum of 30 days. Of course, you may cancel a backorder at any time. Out of stock items not expected within 30 days will be deleted from your order and invoice, and you will be advised when it again becomes available. If you prefer, you may specify "NO SUBSTITUTIONS" and/or "NO BACKORDERS" at time of order.

CUSTOMER SUPPORT 
You may contact the professional staff at Equine Essentials Tack Shop & Gifts with any of your concerns or questions. We promise to respond to any of your issues within 3 business days. We are available for you to reach us in the following ways: 
Contact us via 508-866-7294
Fax us at 781-293-9094 
Email: equine-essentials@comcast.net

Our store hours are (Eastern Time):